Anyone else had incorrect / unexpected app interactions ? For example I'm on a 40GB plan but the app has updated as 20GB (shows I have 38.4 of 20GBs left !) Also bills render with gobbledygook text - and even when they're downloaded / viewed ?
Best answer by Tom
View originalAnyone else had incorrect / unexpected app interactions ? For example I'm on a 40GB plan but the app has updated as 20GB (shows I have 38.4 of 20GBs left !) Also bills render with gobbledygook text - and even when they're downloaded / viewed ?
Same here. I’m going to try deleting and reloading the app?
+5
Hey there
Our app teams are well aware of the numerous issues on-going with the app at the moment, including the dashboard showing the wrong allowances/plan for some customers, and are working to resolve all app issues as soon as possible.
We appreciate your continued patience with us.
Thank you,
Tyler
+5
Hi
Apologies for this, the team are working on issues such as this in the new app, we hope for it to be resolved soon.
Tom
Another month down the line and nothing has changed!! My daughter still cannot see how much date she has left at any point. This is ridiculous .how can a phone company not sort such a basic app requirement? And yes I’ve updated and logged back in.
+5
Hey
We really appreciate your feedback. If you need to know how much data is remaining, you can always ask our live-chat in the mean-time:
https://www.idmobile.co.uk/live-chat
Thank you,
Tyler
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