How do I log in to My Account online | Join the discussion, ask questions, share advice.

How do I log in to My Account online

  • 20 January 2020
  • 7 replies

Userlevel 8

Once registered, you can use the same user name and password for both. The perk of the app is that we have created other ways for you to log in so it is more convenient for you when on the move.

To log in to My Account online, simply enter your Username (this will be your email address), and your password.



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7 replies

My ID bill is £2.99 per month.  But on 20 April 2020, I paid £5.61. Why? I have not used up my minutes, texts or data allowance, I checked by ringing 7777 on my phone.

My ID bill is £2.99 per month. But on 20 April I paid £5.61.  Why? I have not used up my minutes, texts or data allowances, I checked by ringing 7777 on my phone

Userlevel 4
Badge +2

Hi @Rachel10642 

Sorry to hear your bill is more then you expected. 

Please check your bill to identify why you have incurred additional charges this will help us identify why the charges have been applied. 

More information regarding billing and everything you need to know  can be found here 

Hope this helps. 


I am trying to put my account on my mobile with the  same codes on my laptop but it seems to exterminate  my laptop account and vice versa

Userlevel 6
Badge +10

Could you elaborate on that a little @charleycat I don’t quite follow what you mean?

Is it a problem with logging in to your iD Mobile account you’re having?

If you’re unable to log in on either your mobile or from a computer.  Then you may need to do a password reset through our website (here)

I have been trying to log into my account for days. I change my password using the Change password function, I get the code texted to me and I get an email confirming the change. Then when I log in with my new password it says it’s the wrong password. This has happened 5 times now. How do I rectify this? I want to change my plan because I’m now overpaying after my contract has ended 

Userlevel 6
Badge +6

Hey @annoyedcustomer, have you tried speaking to the FacebookTwitter or Live Chat teams?


Thank you,



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