I took out a contract with ID mobile a few weeks ago, asking to port over my existing phone number, all went through ok, got my new phone and sim and started using it thinking everything had transferred over. I was then contacted by my previous provider with a bill, I contacted them and explained I’d cancelled and moved to ID mobile, they said I hadn’t posted my number over. Gave me a pac code which I then gave to ID mobile and selected the 27th as a date to move over. My phone went off about 3pm on 27th and is still not working so it seems EE have cut me off and ID mobile haven’t completed the process of porting my number over. Anyone else had this issue? How long should it take? Thanks
Solved
number porting to ID mobile
Best answer by andewhite
If your number transfer was scheduled for 27th July 2023, it should have been completed by now
Although number transfers don’t happen immediately, and often it takes several hours between your old EE SIM not working, and the number you want to keep working with your iD SIM card, it seems this switch might’ve gone wrong.
I’d suggest contacting iD customer service using the iD online live chat, Facebook Messenger, or Twitter DM.
The agents work until 8pm on weekdays.
🤞
This topic has been closed for replies.
+26If your number transfer was scheduled for 27th July 2023, it should have been completed by now
Although number transfers don’t happen immediately, and often it takes several hours between your old EE SIM not working, and the number you want to keep working with your iD SIM card, it seems this switch might’ve gone wrong.
I’d suggest contacting iD customer service using the iD online live chat, Facebook Messenger, or Twitter DM.
The agents work until 8pm on weekdays.
🤞
Forum member (non-iD).
1 person likes this
+25
Have you managed to get in touch via the methods mentioned by
Please let us know if you require further assistance here.
Tom
Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
1 person likes this
Log in to the iD Community.
Not a member yet? Create an account
Please note: From 31st July 2025, you'll no longer be able to 'Log in with Facebook'. To continue using the iD Community, you'll need to create a password. Click 'Forgot Password?' to get started.
Social Login
Log in with Facebookor
Please enter your email address. If it matches our records, we'll send you instructions to reset your password.