number transfer

  • 8 December 2023
  • 2 replies

Hi, I tried to transfer my old number to ID but it’s not changing for some reason, I tried few times using PAC, can you have a look for me please, and I’m gonna travel to Brazil, is ID cover internet there? Thank you 

2 replies

Userlevel 8
Badge +9

Hey @Murilo H Acordi, iD support don’t look at this forum often.
If you need help with your iD account and iD SIM, have you tried one of the following options for contacting iD support?

  • Online Live Chat at (via popup window in a browser).
  • By private message using Facebook Messenger.
  • By X (formerly Twitter) DM.

The agents work until 8pm on weekdays (6pm at weekends). 

You can use your iD SIM in Brazil, but not your iD plan UK allowances. Find iD roaming charges online at


Userlevel 7
Badge +5

Hi @Murilo H Acordi 


We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 


To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 


Alternatively, if you are currently logged in, you can use the following link:  


We’ll see you there.