I have been with iD Mobile for nearly 5 years and each year or time I’m eligible I have been able to upgrade to a newer model, that is until this time.
I am being offered not only older models of my current handset, but being asked to pay upfront charges.
having looked at the website new customers are being offered the latest iPhone models, as well as better bundles for lower prices than I am currently paying!
When I spoke to a sales/customer service operative, he was incredibly unhelpful and didn’t seem to care at all, he didn’t even ask for any of my details or even attempt to check and see if he could get a better offer for me, and was entirely unfazed that I may leave iD Mobile.
it seems totally ridiculous that a company would offer worse deals to their customers who have been loyal…they are happy to bring new customers in but once you’re in they don’t care in the slightest!
Best answer by Tom
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