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Uber App OTP text not being received

  • 13 September 2020
  • 11 replies
  • 60 views

I’ve downloaded the Uber app but for some reason the activation code isn’t coming through by text and they have advised that it maybe that iD have blocked it. 

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Best answer by Mohammed 14 September 2020, 14:38

Hello @John1401,

Sorry to hear that.

Have you recently joined and ported your number?

 

Double check that the number is correct on Uber’s registration process also.

Try restarting the handset and re-requesting this.

If you still have issues, please let us know so we can raise this.

 

Mohammed

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11 replies

Userlevel 7
Badge +9

Hello @John1401,

Sorry to hear that.

Have you recently joined and ported your number?

 

Double check that the number is correct on Uber’s registration process also.

Try restarting the handset and re-requesting this.

If you still have issues, please let us know so we can raise this.

 

Mohammed

Userlevel 1

How was this resolved, I’m having same issue?

Userlevel 5
Badge +7

Hi @dgilbert2 

 

Did you try all the steps mentioned by Mohammed on the post above?

 

Will

Userlevel 1

Hi @dgilbert2 

 

Did you try all the steps mentioned by Mohammed on the post above?

 

Yes, all steps checked.

Userlevel 7
Badge +9

Hi @dgilbert2,

Thanks for trying that. We’ll arrange for our Support Team to PM you now in regards to this issue.

Ryan

Userlevel 1

Thanks @Will , I have just responded to the PM.

Userlevel 5
Badge +7

Excellent, 

 

We’ll get back to that soon @dgilbert2.

 

Will

I have this same issue, I've tried the steps above, but no joy. Could.somekne help me please?

Userlevel 6
Badge +8

Sorry to hear that @Lisacla79, though sure thing we’ll help you here.

We’ve sent you a private message to assist from our side.

Simply click on your profile icon in the top right, then go to your private messages.

Sorry to hear that @Lisacla79, though sure thing we’ll help you here.

We’ve sent you a private message to assist from our side.

Simply click on your profile icon in the top right, then go to your private messages.

Hi, I don't seem to have received a private message from you. Thanks

Userlevel 5
Badge +7

hi @Lisacla79,

 

That would be because we didn’t send one for some reason. Just sent you one now though.

 

Sorry about that.

 

Will

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