Help with my order please
No email confirmation
Userlevel 1
Userlevel 8
+9
If you noted the order reference shown on screen at the point-of-purchase, the iD sales team might be able to assist,
They are available during normal office hours, on 020 7139 1397.Â
Userlevel 1
Just found it in spam thanks, it doesn’t mention how long delivery will be, do you have any idea how long it is generally please? And also regarding setting up a billing account how is that done
Userlevel 8
+9
What have you purchased,
 Â
Userlevel 1
iPhone 15 pro maxÂ
Userlevel 8
+9
Handsets are usually dispatched via DPD.
DPD normally receive the items for delivery the same day you receive your iD Mobile order complete email,Â
Typically, a handset contract would be paid off monthly by direct debit, using the details provided at the point-of-purchase - you’d also get a DD guarantee email from iD in due course. iD start charging you on the date your order is dispatched.
Perhaps consider making a video of yourself unboxing your order items,
Â
Userlevel 3
Hey there
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Please let us know if you need any further assistance with anything.
Â
Kind regards,
Tyler
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