No email confirmation

If you noted the order reference shown on screen at the point-of-purchase, the iD sales team might be able to assist, @Jay0910. 

They are available during normal office hours, on 020 7139 1397. 

Just found it in spam thanks, it doesn’t mention how long delivery will be, do you have any idea how long it is generally please? And also regarding setting up a billing account how is that done

What have you purchased, @Jay0910? 

iPhone 15 pro max 

Handsets are usually dispatched via DPD.

DPD normally receive the items for delivery the same day you receive your iD Mobile order complete email, @Jay0910. 

Typically, a handset contract would be paid off monthly by direct debit, using the details provided at the point-of-purchase - you’d also get a DD guarantee email from iD in due course. iD start charging you on the date your order is dispatched.

Perhaps consider making a video of yourself unboxing your order items, @Jay0910. 

Hey there @Jay0910, I can see you’ve mentioned that you found your order confirmation which is great, thank you for the assistance @andewhite!

Please let us know if you need any further assistance with anything.

Kind regards,

Tyler