Question

3G Network closing end of April 24 phone incompatible

  • 1 April 2024
  • 2 replies
  • 133 views
B
Rank

I have just had a text from iD mobile advising my phone will stop working by the end of April 24 as it using the 3G Network. As far as I am aware the phone is 4G compatible but does not appear on the list of accepted phones. 

My phone is a unihertz Jelly 2E which is a VoLTE over 4G. 

Any advice would be most appreciated. 

 

2 replies

Tom
Rank
Userlevel 7
Badge +4

Hi @Bryn P 

 

I’m sorry to hear this, unfortunately my best advise would be to purchase a device that is present on the supported devices list.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
T
Rank
Userlevel 3

Hi,

I would recommend you make a call, to voicemail or to anyone, ensure that VoLTE is properly working on your Unihertz Jelly 2E, if you stay on 4G during the call, you should be fine after the 3G sunset, if it drops down to 3G, I would make sure VoLTE is enabled, if that doesn’t work, follow @Tom ‘s advice to buy a new phone from  the supported device list. The phone doesn’t have to be necessarily from the iD shop. Just ensure it isn’t carrier locked or anything. And ensure that VoLTE is supported.

Thanks, tgets0v. Not an employee at iD.

Reply


Terms & Conditions
Why iD Mobile?