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Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

  • 1,073 Topics
  • 3,964 Replies
1074 Topics
Wingco
Community Member
asked inYour Phone & SIM.
eSim for new iPhone from existing SIM
I have changed my phone from an iPhone 12 to an iPhone 16, so I now need an eSIM. How do I get one?
60
Wingco
W
Community Member
asked inYour Phone & SIM.
nick brooks
i forgot my sim pin and need a puk to unlock
20
W
F
Community Member
asked inYour Phone & SIM.
phone upgrade
I have a phone contract with id mobile it is due to finish. I would like to change to a sim only contract with id mobile. Would I keep my original phone number? Thanks
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F
Van Radovan
New
 Contributor
asked inYour Phone & SIM.
Port Old Number
I have recenty change from O2 and sent PAC code and transaction ID as requested to bring old number. It was meant to happen last Thurday ( 15th May ), but still nothing. How do I find out whats happening?
383
Van Radovan
Suzy Anderson
New
 Contributor
asked inYour Phone & SIM.
turn off voicmail pin and personalised greeting
I can’t pick up any messages because I’ve not set a personalised greeting and PIN number. this is really problematic as I can barely talk, certainly not well enough to record a message that would be usable, and the instructions to simply make any noise is infuriating because it is really useless to not have the greeting automated for disabled users. and I don’t want to set a pin as the moment I set it I’ll have forgotten it again, and having to write it down just to get a voice mail meaning I can only do it at home isn’t accessible either. the new accessibility standards cover this, is there any way to get rid of this ridiculous requirement without simply resorting to turning off the voicemails entirely which now appears to be my only option?
152
Suzy Anderson
S
Community Member
asked inYour Phone & SIM.
replacement sim is not working
I went to get my replacement sim at Currys yesterday until now it is still not working.I activated the sim already. I don't know if I missed anything Please help 🙏
406
Siân
P
Active Contributor
posted inYour Phone & SIM.
5G on OPPO Reno 4 Pro 5G
Please can you give me an update on 5G support on this device. This phone does work on 5G, just not with ID Mobile.
15322
Siân
T
Active Contributor
asked inYour Phone & SIM.
Lost all connection on current phone whilst waiting for upgrade
Hello. I have upgraded and as I wait for my new phone to arrive, my current phone has lost all connection. No data, no calls, no messages. I use my phone data as a hotspot for other internet use in my house so I am currently entirely unconnected. This also means I cannot make any contact with the courier about the delivery of my new phone. They will call me/message me to arrange and I will miss these attempts. Furthermore, I have no way of making/recieving calls for my work. It really is a difficult situation through no fault of my own. I have read the advice on this thread which advises to use the new eSim on current phone until new phone arrives. I haven't got an eSim QR to scan though. So I am with no connection and no idea when/if my new phone will arrive. I really need some help. Thank you.
599
Siân
B
New
 Contributor
asked inYour Phone & SIM.
i cant make landline calls mobiles are fine
Everything else is fine but I’m unable to make calls to landline numbers with my mobile. What is going on?
143
Siân
S
Community Member
posted inYour Phone & SIM.
pac code hasn't transferred
My phone arrived Saturday. Entered my PAC code when I bought the phone but my old number hasn't moved across
172
Tyler
shakeelawan796
New
 Contributor
asked inYour Phone & SIM.
convert esim to physical sim
hi I order mobile Google pixel9a I received but I didn't received my physical sim that reference number. i need physical sim please send me physical sim
253
Tyler
J
Active Contributor
asked inYour Phone & SIM.
cancel a deceaseds sim
Hi my father passed away 3 weeks ago. Can anyone help as to how I can cancel his sim and the monthly direct debit? Tia
183
Tyler
A
New
 Contributor
posted inYour Phone & SIM.
new sim upgrade
Hi, I wanted to ask when will my new upgrade sim only contract work?
123
Tyler
shakeelawan796
New
 Contributor
posted inYour Phone & SIM.
converting from esim to physical sim
I ordered mobile I didn't received physical sim I need physical sim please send me physical sim
32
Tyler
D
New
 Contributor
asked inYour Phone & SIM.
Physical Sim not working after new phone order ?
I am an existing ID Customer with an iPhone13 on contract which has been fine , I ordered today a few hours ago a new iPhone 16 as an upgrade as I was due one and selected E Sim at the checkout . Since the order I have received the various emails confirming order , instructions to activate E sim etc etc However it seems they have now already cut off/stopped my physical sim in my current phone !!!!!! I cant use the E sim until I receive the new phone , so at the moment I have no way of making calls , data etc etc ! Ridiculous ! This cant be right ? and I don’t appear to be able to find a number to call anyone at ID to sort it out I am supposed to be going away this weekend , I need access to phone-calls ! Any ideas/suggestions , most welcome
2605
T
J
New
 Contributor
asked inYour Phone & SIM.
esim not compatible with phone so now have a physical sim (from currys) but i cant seem to complete switch. Not sure which mobile number to put as pysical sim doesnt have one. tried the esim number but that didnt work. help?
switching to idmobile but chose E sim but it’s not compatible with phone so now have a physical sim (from currys) but i cant seem to complete switch. Not sure which mobile number to put as physical sim doesnt have one. tried the esim number but that didnt work. how do I complete the switch, I have my pac and have contract in place (bank details sorted) but now what?
252
Kash
A
Community Member
asked inYour Phone & SIM.
New phone. need new esim QR code
How can I get a new QR code for my esim? I have a new phone and need to transfer?
262
N
D
Community Member
asked inYour Phone & SIM.
OTP not received from bank , how to fixed
How to.fix this issue with OTP? I cannot login to banking app.without it..tried setting etc but nothing works
23020
N
A
Community Member
asked inYour Phone & SIM.
STILL CANNOT MAKE CALLS - 10 DAYS!!!
More than a week later and I still cannot make calls - have tried everything been on a chat call twice to no avail - advised I was considering moving back to old provider and was told thanks could you leave me feedback!
252
Siân
NuclearWolf47
New
 Contributor
asked inYour Phone & SIM.
Cannot make or receive calls. Can text just fine.
I recently broke my Galaxy A20e which I got as part of a deal with iD mobile a few years ago.I bought a refurbished replacement of the same make and model. I’ve put my sim card in and I cannot make or receive calls. I can send/receive texts just fine and the WiFi is working. I’ve tried all the steps in the following article twice but no success. Any advice?
857
Tyler
B
New
 Contributor
asked inYour Phone & SIM.
Tap to update eSIM info
I’ve had my new phone for a month. I don’t have a normal SIM, just an eSIM. Is it normal that, whenever I power my phone on, do I get a message that says “Tap to update SIM info. This will check for new and removed SIMs. eSIM 1 will disconnect for a few seconds while your SIMs are updated”.
567
B
S
New
 Contributor
asked inYour Phone & SIM.
e sims
Can I have 2 e sims at the same time? I'm going to the USA and will need another e sim to keep connected
105
Tyler
G
Active Contributor
asked inYour Phone & SIM.
How to get the Bigme Hibreak Pho phone to work on the iD Mobile network?
For several years I’ve been on the ID Mobile network with a number of Google Pixel phones. I’ve just bought a Bigme Hibreak Pro -- I needed a phone that works in bright sunlight -- but I cannot get the SIM card to work in the new phone. I’ve tried modifying the APN settings for the SIM card in the new phone so that they match the settings in my current Pixel phone when using the same SIM card. Any suggestions? Many thanks Gavin
6417
WelshPaul
N
New
 Contributor
asked inYour Phone & SIM.
One time passcode
OTP not receiving any one time passcodes , tried all the help on the community. messaged the live chat yesterday and nothing still hasn’t been done about it could i get some help please ?
333
Tyler
Hayley Francis
Community Member
posted inYour Phone & SIM.
no data new customer
I am new to id mobile I got a phone contract through id mobile with data and unlimited texts and calls I haven’t had data since I signed up. How do I get data?
152
Tyler
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