Question

New ID contract - how to keep number?

Forum|Forum|7 months ago
August 8, 2025
5 replies
2637 views

Starminer
Community Member

Hi, I’ve been having a nightmare trying to find out how to talk to ID, does anyone know the number or email? Or any advice?

I currently have a sim only plan with ID, and chose to get a new phone and sim contract with them to replace it - upgrade deals weren’t great, so I went through their normal options.
I now need to transfer my number to the new sim, but I can’t as a pac code only works when switching network. Once this is done I can finally cancel the sim only contract. I haven’t used the new sim at all and have been paying for both plans 😩

(A separate issue I have with the sim only plan is that 80% of the time it won’t let me make outgoing calls or texts despite both those things being unlimited)

Thank you

Colette543
Active Contributor
Forum|Forum|2 months ago
January 23, 2026

Hi, I’ve been having a nightmare trying to find out how to talk to ID, does anyone know the number or email? Or any advice?

(A separate issue I have with the sim only plan is that 80% of the time it won’t let me make outgoing calls or texts despite both those things being unlimited)

Thank you

I am having an absolute nightmare with this company. Was just trying to cut down bills a bit. Going to id mobile, I have regretted it so much. It has caused me trauma and still not resolved, 2 weeks in. I want to get my original number back which I have had for so many years and now it seems like I have a new number (temporary apparantly), but folk have told me about the difficulty of getting the original one back. We all know that everything changes, in what we buy online etc etc. Tons of updating required. I have never regretted so much going to this provider. I can’t make phone calls or texts from whatsapp outside of my house and my family/mates can’t phone me on whatsapp inside my house. ITS NUTS, I AM IN IT AND CAN’T GET OUT OF IT and if I have lost my original number, I will be gutted.

Leeds
New Contributor
Forum|Forum|24 days ago
March 7, 2026

Can i get my old i d number back

+10

Geluk
Silver Contributor
Forum|Forum|24 days ago
March 7, 2026

Leeds, bad form to piggyback other peoples posts; START YOUR OWN.
-----------------------------------------------------------------------------------------------------------------

This isn’t CUST. SERVICE.

Raise issues via ID’s CHAT PAGE; type, “SPEAK TO AN AGENT”.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Kwanele Z
iD Mobile Employee
Forum|Forum|23 days ago
March 8, 2026

Hi @Leeds ,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Kwanele

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Slawomir Zach
New Contributor
Forum|Forum|18 days ago
March 13, 2026

Have you resolved this as I haven’t unpack my new mobile nor sim and if it’s not possible to keep an old number I will return it.

Other option (which actually I don’t want to do) is to buy new sim from other network, transfer an old number to them by PAC, and transfer back to new upgraded sim in id, but I hope there is and other option to transfer inside id.