Question

New ID contract - how to keep number?

Forum|Forum|6 months ago
August 8, 2025
2 replies
2260 views

Starminer
Community Member

Hi, I’ve been having a nightmare trying to find out how to talk to ID, does anyone know the number or email? Or any advice?

I currently have a sim only plan with ID, and chose to get a new phone and sim contract with them to replace it - upgrade deals weren’t great, so I went through their normal options.
I now need to transfer my number to the new sim, but I can’t as a pac code only works when switching network. Once this is done I can finally cancel the sim only contract. I haven’t used the new sim at all and have been paying for both plans 😩

(A separate issue I have with the sim only plan is that 80% of the time it won’t let me make outgoing calls or texts despite both those things being unlimited)

Thank you

+24

Tyler C
iD Mobile Employee
Forum|Forum|6 months ago
August 9, 2025

Hi there @Starminer, sorry to hear that. In terms of contacting us, we don’t have a general customer service phone-line or email address, however, we’re contactable many ways, via here on Community, via our social on Facebook and Twitter/X, and also via our live-chat:

https://www.idmobile.co.uk/live-chat

Unfortunately, the only way to keep your number directly with iD is to upgrade. You cannot transfer your number from one iD contract to another I’m afraid.

The only work around would be a triangle port, which I’ll explain how to do below:

1) Get a PAC code for the number you wish to keep.

2) Purchase a Pay As You Go (PAYG) SIM from any OTHER network.

3) Give your PAC code to the new PAYG SIM provider to transfer your number from iD Mobile to the PAYG network.

4) Once it's been transferred over, this sends your number to the new network on PAYG and cancels your old contract with us automatically, the final bill will be sent via email.

5) Once the number has fully transferred to the PAYG network allow 24 hours and then request a PAC code from them.

6) Transfer your number to the new iD Mobile plan via PAC code at the link below, once the transfer is fully complete your PAYG SIM will be disconnected and the desired number will be on the new iD Mobile account.

https://switching.idmobile.co.uk

Note; With a new iD Mobile account, you'll need to register a new iD Mobile app/website account to using an email address that hasn't been used previously to register.

Thanks,

Tyler

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Colette543
Active Contributor
Forum|Forum|21 days ago
January 23, 2026

Hi, I’ve been having a nightmare trying to find out how to talk to ID, does anyone know the number or email? Or any advice?

I currently have a sim only plan with ID, and chose to get a new phone and sim contract with them to replace it - upgrade deals weren’t great, so I went through their normal options.
I now need to transfer my number to the new sim, but I can’t as a pac code only works when switching network. Once this is done I can finally cancel the sim only contract. I haven’t used the new sim at all and have been paying for both plans 😩

(A separate issue I have with the sim only plan is that 80% of the time it won’t let me make outgoing calls or texts despite both those things being unlimited)

Thank you

I am having an absolute nightmare with this company. Was just trying to cut down bills a bit. Going to id mobile, I have regretted it so much. It has caused me trauma and still not resolved, 2 weeks in. I want to get my original number back which I have had for so many years and now it seems like I have a new number (temporary apparantly), but folk have told me about the difficulty of getting the original one back. We all know that everything changes, in what we buy online etc etc. Tons of updating required. I have never regretted so much going to this provider. I can’t make phone calls or texts from whatsapp outside of my house and my family/mates can’t phone me on whatsapp inside my house. ITS NUTS, I AM IN IT AND CAN’T GET OUT OF IT and if I have lost my original number, I will be gutted.