New ID contract - how to keep number?

Question

Hi, I’ve been having a nightmare trying to find out how to talk to ID, does anyone know the number or email? Or any advice?I currently have a sim only plan with ID, and chose to get a new phone and sim contract with them to replace it - upgrade deals weren’t great, so I went through their normal options. I now need to transfer my number to the new sim, but I can’t as a pac code only works when switching network. Once this is done I can finally cancel the sim only contract. I haven’t used the new sim at all and have been paying for both plans 😩 (A separate issue I have with the sim only plan is that 80% of the time it won’t let me make outgoing calls or texts despite both those things being unlimited)  Thank you

Tyler C · Answer

Hi there ​@Starminer, sorry to hear that. In terms of contacting us, we don’t have a general customer service phone-line or email address, however, we’re contactable many ways, via here on Community, via our social on Facebook and Twitter/X, and also via our live-chat:https://www.idmobile.co.uk/live-chatUnfortunately, the only way to keep your number directly with iD is to upgrade. You cannot transfer your number from one iD contract to another I’m afraid.The only work around would be a triangle port, which I’ll explain how to do below:1) Get a PAC code for the number you wish to keep.2) Purchase a Pay As You Go (PAYG) SIM from any OTHER network.3) Give your PAC code to the new PAYG SIM provider to transfer your number from iD Mobile to the PAYG network.4) Once it's been transferred over, this sends your number to the new network on PAYG and cancels your old contract with us automatically, the final bill will be sent via email.5) Once the number has fully transferred to the PAYG network allow 24 hours and then request a PAC code from them.6) Transfer your number to the new iD Mobile plan via PAC code at the link below, once the transfer is fully complete your PAYG SIM will be disconnected and the desired number will be on the new iD Mobile account.https://switching.idmobile.co.ukNote; With a new iD Mobile account, you'll need to register a new iD Mobile app/website account to using an email address that hasn't been used previously to register.Thanks,Tyler

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