My sim isn’t working and I’m unable to request a replacement as I can’t receive a text to to confirm my identity. How do I end my contract please? This is becoming very frustrating and I need my phone!

Hi there @JLW296, if you're wanting a replacment SIM card or want a disconnection, we can help you. If you’re wanting to leave us due to not being able to get a replacement SIM card, then we can for sure sort you a replacement SIM card, that’s no problem.We can drop you a PM here if you’d like, however, please note our response times will vary and we cannot provide a respone time-frame, so if this is urgent, please contact our live-chat and ask to speak to an agent here:https://www.idmobile.co.uk/live-chatHowever, we’d of course be happy to PM, so let us know if you’d like us to now.Thanks,Tyler

How to end my contract/sim not working

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