Hi there ​@JLW296, if you're wanting a replacment SIM card or want a disconnection, we can help you. If you’re wanting to leave us due to not being able to get a replacement SIM card, then we can for sure sort you a replacement SIM card, that’s no problem.

We can drop you a PM here if you’d like, however, please note our response times will vary and we cannot provide a respone time-frame, so if this is urgent, please contact our live-chat and ask to speak to an agent here:

https://www.idmobile.co.uk/live-chat

However, we’d of course be happy to PM, so let us know if you’d like us to now.

Thanks,

Tyler

Hi Tyler 

I’ve tried the live chat twice now and both times took so long to get through to an advisor I had to end the chat. 
I am very unhappy with this service and would like to end my contract please. 

I am very sorry to hear this ​@JLW296 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

Alternatively, you can collect a replacement SIM in any Currys store.

We’ll see you there.