Question

Incorrect Phone number displayed in the iPhone's mobile configuration causing issue with Txts

Forum|Forum|6 months ago
August 12, 2025
1 reply
310 views

Alistair Dandy
New Contributor

Hello

I have a iPhone 14 from ID Mobile and transferred from Vodafone, keeping my number.

And I performed the transfer for my number which I thought was successful.

And if someone calls my number it works, but txt messages and on my phones mobile settings it still has the temp id mobile number.

I have tried to manually updated it and this will not let me save the changes.

I have also tried switching facetime on and off again, which didnt help.

And I have logged out my apple id and relogged in and still no success.

Does anyone know how to correct the mobile number on the phones configuration?

Thanks in advance

+24

Tyler C
iD Mobile Employee
Forum|Forum|6 months ago
August 13, 2025

Hi there @Alistair Dandy, sorry to hear that. Please try the following:

1) Turn off iMessage (Settings > Apps > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Apps > Phone > My Number and confirm that it is correct.
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"

If you are having issues with step 4 please reset network settings and try again. To do so: Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.]

Thanks,

Tyler

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