Question

Incorrect Phone number displayed in the iPhone's mobile configuration causing issue with Txts

Forum|Forum|1 year ago
August 12, 2025
1 reply
708 views

Alistair Dandy
New Contributor

Hello

I have a iPhone 14 from ID Mobile and transferred from Vodafone, keeping my number.

And I performed the transfer for my number which I thought was successful.

And if someone calls my number it works, but txt messages and on my phones mobile settings it still has the temp id mobile number.

I have tried to manually updated it and this will not let me save the changes.

I have also tried switching facetime on and off again, which didnt help.

And I have logged out my apple id and relogged in and still no success.

Does anyone know how to correct the mobile number on the phones configuration?

Thanks in advance

This topic has been closed for replies.

+24

Tyler C
iD Mobile Employee
Forum|Forum|1 year ago
August 13, 2025

Hi there @Alistair Dandy, sorry to hear that. Please try the following:

1) Turn off iMessage (Settings > Apps > Messages)
2) Restart your phone (by pressing and holding the on/off button)
3) Tap Settings > Apps > Phone > My Number and confirm that it is correct.
4) If it is not correct, please enter the correct number
5) Turn iMessage back to On (Settings > Messages)
6) Finally, go to Settings > Messages > Send & Receive and see if the correct number is displayed under "Start new conversations from:"

If you are having issues with step 4 please reset network settings and try again. To do so: Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.]

Thanks,

Tyler

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