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Your Phone & SIM.

Got a question about your phone or SIM from iD Mobile? Ask it here!

  • 1,567 Topics
  • 6,054 Replies
1567 Topics
T
Newbie
Trevor WrightNewbie
asked in Your Phone & SIM.
APN settings for Android phone CUBOT NOTE 9

I hope someone can help I have a cubot note 9 I'm on the isle of Man I have normal calls use but cannot connect to mobile data all the usual toggles are on but nothing,so my last check are the APN settings I put my phone in the ID check settings but it did not recognise the phone can anyone help me with these settingsMany thanks  Trevor 

3
Tom
iD Mobile Employee
8 months ago
W
Newbie
WatermarkNewbie
asked in Your Phone & SIM.
Porting number over from Three not working

I’ve purchased a iPhone 15 with ID and went through the setup. I tried porting over her old number from three but kept in getting and error. Can you help?

4
Tom
iD Mobile Employee
8 months ago
T
Newbie
TipostranoNewbie
asked in Your Phone & SIM.
Re-activating SIM card after switching it off

Hi,I have de-activated my ID SIM card when I went aborad (outside EU) to avoid roaming charges.Once back in the UK I have tried to re-activate it but I have not been successfull.I have a MOTO G32 phone.When I go in the SIM Cards menu, I have SIM SLOt 1 - ID Mobile Inactive.  I toggle the button to activate it but nothing changes.In the Network settings, there is an entry that says “Mobile Network - Tap to activate ID mobile”.  I tap it but nothing changes.The strange thing is that:I put my wife’s ID mobile SIM into my phone and it all works well I put my ID mobile SIM into my wife’s phone and it all works wellIf I put both SIMs in the phone, only my wife’s SIM appears as activeIt is only when I put my SIM in my phone that it goes wrong.I have reset the Mobile set up and the baseband settings.  I have not done a full factory reset because I am trying to avoid going through the whole reset and reload apps process.Any help is appreciated.Thank you

3
Tom
iD Mobile Employee
8 months ago
G
Newbie
Goldie791Newbie
posted in Your Phone & SIM.
change my phone

Change my phone

2
Tom
iD Mobile Employee
8 months ago
Jane Thompson
Civilian
Jane ThompsonCivilian
asked in Your Phone & SIM.
Why do I keep breaking up when I'm calling someone

When I'm calling people I keep breaking up so they can't hear me. Why is this hasp often?

1
Tom
iD Mobile Employee
8 months ago
M
Civilian
Megan36Civilian
posted in Your Phone & SIM.
gutted

So my husband upgraded our daughters contract nearly a month ago and we have not recieved the phone yet as it has gone missing from dpd. I am just really upset as no one has been helpful in any kind of way to resolve this quickly and now my daughter is going to be without her present on christmas day. Has anyone else had this problem?

3
Tom
iD Mobile Employee
8 months ago
Dennisgaz1954
Civilian
Dennisgaz1954Civilian
posted in Your Phone & SIM.
4G

Hi my 4 g has stopped working can you please sort this  

2
Tom
iD Mobile Employee
8 months ago
Shaz Malik
Rookie
Shaz MalikRookie
asked in Your Phone & SIM.
Faulty handset return

Received a faulty phone , advised by agent to send it back and transfer old number to new provider so won’t loose my old number , sent it back approved by agent , return transaction provide by agent , agent confirmed they received the phone , and now id mobile sent bill of £962??? What ??? What for ? Bought phone online on 6/12 sent it back by 13/12 within cooling off period ? Missell by agent wrong info provide by agent to tag old number to new provider but not got the bill £962 . Is that really a fair ? Raised a complaint with agent and been advise that I should return phone to store ? Agent advised not really understanding what’s happening so passing to complaint team ? No reply from complaints . Received another email from id mobile stating your direct debit ready for £962 . What’s going on ? No one knows what they doing ? Is that really a customer services ? Send faulty phone to customer then ask to return and then send a big bill £962 to pay … wow … I’m not getting anywhere at al

6
Tom
iD Mobile Employee
8 months ago
Besjon Selimi
Civilian
Besjon SelimiCivilian
asked in Your Phone & SIM.
Besjon

I lost my mobile, so blocked it, now found it and need to unblock it, help, chat lines closed and help section not helpful

1
Tom
iD Mobile Employee
8 months ago
Becky Ridley
Rookie
Becky RidleyRookie
asked in Your Phone & SIM.
New sim - old number

Hello - I have moved over to ID mobile and when I moved over, I provided a PAC code so I can keep my old number from EE.  I wanted this change to happen on the 20th.  however it is now moved over to the new sim number when I wanted it to stay on my old one.  any ideas as I really wanted to keep the old one?  thanks 

9
Tom
iD Mobile Employee
8 months ago
C
Newbie
CrsimaoNewbie
asked in Your Phone & SIM.
Unable to register on movile app

I’ve been trying to register my account on the mobile app but keep getting the same error message, that my details are incorrect, even though they are correct. Desperately need help please.

1
Tom
iD Mobile Employee
8 months ago
Hazzy
Civilian
HazzyCivilian
asked in Your Phone & SIM.
SIM card

So I noticed recently that my sim card settings don't have my number against them. It just says 'unknown number'. Messages can't verify my number and I'm thinking this might be the reason...any ideas? Steve...

2
Tom
iD Mobile Employee
8 months ago
T
Newbie
TranquilityNewbie
asked in Your Phone & SIM.
Account activation date change

Hi folks,I just switched my phone provider from Three Netwok to ID Phones and used a PAC code to transfer the number. I had no idea that using a PAC code automatically terminates the existing account. Unfortunately when I applied for the ID Phones contract I set the ID Phones start date for the end of my existing Three Network contract in 20 days time, not realising that I would have no phone service for 20 days. Three were unhelpful and I cannot contact ID Phones, all contact methods require a valid ID Phones phone number and as mine is not live I cannot use live chat, the support line, or even create an account. There is no sales team, or any other number than the support number which I cannot get into without a live phone number. Frankly I find this unbelievable. Does anyone have any idea how I can speak to someone?Thanks for any help on this!

4
Tom
iD Mobile Employee
8 months ago
Anthony Leyshon
Civilian
Anthony LeyshonCivilian
asked in Your Phone & SIM.
problems porting number from o2 to id

filling out the online form, entering all details including pac code from o2, getting a oops something went wrong message

4
Tom
iD Mobile Employee
8 months ago
D
Newbie
DanLegNewbie
asked in Your Phone & SIM.
New SIM not working, cant activate replacement SIM

Bought a new phone on Saturday with an id contract and PAC code to switch from O2, on Tuesday my existing SIM stopped working as planned but the new one doesn't work on my phone or my partners and I've tried all the other suggestions. Went to Currys and they gave me a new id SIM card but I can't activate this as the security code isn't being sent to my email address. Please can somebody help or is there a number I can call? 

4
Tom
iD Mobile Employee
8 months ago
M
Newbie
Madmidwife
asked in Your Phone & SIM.
EU roaming?

I am new to ID mobile and I will be going to Spain in the Spain. Does anyone here have problem getting data while roaming in EU please? Thanks 

6
Tom
iD Mobile Employee
8 months ago
Michaela Smith Short
Newbie
Michaela Smith ShortNewbie
posted in Your Phone & SIM.
number on account not receiving calls text messages coming up with the wrong number

Myself and my husband joined ID on the 18th Nov our transfer was booked on 21st Nov my husbands transfer is okay and he has no issues, however I can make calls but I cannot receive any calls only from people on ID or on the THREE (3) network, which so far is just my husband because he switched to ID.  I cannot receive texts when I send a text it shows up as the temporary transfer number. I cannot get my OTP for online banking I am loosing a lot of work / business due to the inconvenience and only being compensated for daily line rental which is hardly anything and struggling to make ends meet and live now as this is coming up to a month.  I have been in touch restless and exhaustively to ID live chat, the vulnerable service as i have issues with my health and the complaints team and nothing up to n ow is resolved.  I do not want to loose my original number which I have had for over 25yrs ID keep referring me back to my previous provider o2 to get missing files however they say the port

7
Tom
iD Mobile Employee
8 months ago
Mohammad Mahfuz Khan
Civilian
Mohammad Mahfuz KhanCivilian
posted in Your Phone & SIM.
wants to keep my current sim

Hello I’d mobile team,I had bought a phone with sim contract and I want to keep switch to id mobile. I want to keep my existing number which is connected to Vodafone. How can I change my number ? I had requested to website to change sim with pac number but still haven’t got any results yet. kind regards mahfuz

2
Tom
iD Mobile Employee
8 months ago
Jimmy Martin
Newbie
Jimmy MartinNewbie
asked in Your Phone & SIM.
Account sign up

Unable to register a new account.

6
Nikhil P
iD Mobile Employee
8 months ago
Chris Harris
Civilian
Chris HarrisCivilian
asked in Your Phone & SIM.
Delivery

I've ordered a phone through yourselves this morning. I am away over Christmas. I forgot to change the delivery address. And i'm not gonna be able to receive the phone and essa can change it

2
Tom
iD Mobile Employee
8 months ago
Devadathan Balakrishnan
Civilian
Devadathan BalakrishnanCivilian
posted in Your Phone & SIM.
Need immediate help - Spend Control Not Sure

Hi,I am in Dubai. Could not receive or make calls says spend controlI have still £ 21 left.I am totally cutt of from connications

2
Tom
iD Mobile Employee
8 months ago
Martha Wisdom
Civilian
Martha WisdomCivilian
asked in Your Phone & SIM.
When I ring a number it tells me I have dialed the customer payment helpline.

When I ring a number it tells me I’ve dialed the customer payment helpline and it tells me that I’ve paid my bills and then hangs up. I have turned my phone on and off. It won’t let me send green text messages either. HELP!

1
Tom
iD Mobile Employee
8 months ago
Carole Witt
Civilian
Carole WittCivilian
asked in Your Phone & SIM.
Can't open my account.

I’ve been getting lots of email for my new phone, however, I can’t register , as you won’t let me.  What a good start to a new contract!  Where are the customer service people and Live Chat?  As Currys is the parent company, I will be contacting them for help, if I don’t get a response from ID!

2
Tom
iD Mobile Employee
8 months ago
Rob Mcmahon
Rookie
Rob McmahonRookie
posted in Your Phone & SIM.
Samsung phone not working away from home

Hi, I have 2 phones on my account both Galaxy A53, one is my wifes the other is mine. Just recently my wife has been missing calls and unable to make calls when away from the house, at home it works fine. We have checked its not in aeroplane mode and her network settings are the same as mine, everything seems to be the same. I can make calls from the exact same location, and it goes straight to answerphone when ringing her, even though I am sat next to her. Any ideas please or is it broke?

10
Tom
iD Mobile Employee
8 months ago
J
Civilian
JasmineagletonCivilian
asked in Your Phone & SIM.
forgot password and phone deactivated

Hello, I had to block my phone number and phone recently as it was lost but as I've gone to log back into my account I've forgotten my password. I've tried to reset using the link provided but it sends a code to my phone and obviously the SIM and phone are deactivated and I can't activate them without logging into my account. What can I do

2
Tom
iD Mobile Employee
9 months ago
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