Hi, i have an ID mobile account and today purchased an ID e sim for my son. It has given him a new number and his phone is now active. However, it is mirroring my profile card and contacts list. Whenever we make a change on either his phone or mine it changes in the other phone also. Is there a way to make the contact list unique for each mobile number? Would really appreciate any help with this. If it helps his is a Samsung S23FE and mine is a S25FE. Thanks
Question
new sim, new number but it does not have a sepatate contact list
Hi
Thank you for the message.
This is a Samsung Cloud (or Google account) sync issue rather than anything to do with iD Mobile, the eSIM just gives your son a new number, but if both phones are signed into the same Samsung account, Samsung Cloud will sync contacts, profile info, and more across every device on that account. The best way to separate is to create a separate Samsung account for your son.
-Michael Z
Hi
You are most welcome. Should you need further assistance, please reach out to us either via chat https://www.idmobile.co.uk/live-chat , Facebook or Instagram in a private message.
Thanks,
Tashnieka
The iD Mobile Support Team
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