Community Member

ported number isnt working

3 replies
38 views

My new eSIM is working but the ported number from my old contract hasn’t worked - so I am currently operating from two numbers and paying for two contracts

Gemma M

iD Mobile Employee

Hi @Bufferelie,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks.

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

simon72

New Contributor

“My number port has completed successfully, but my iPhone still shows the temporary iD Mobile number under Settings → Phone → My Number. I’m using an eSIM. Please update the MSISDN on my eSIM or reprovision it so it reflects my ported number.”

Tashnieka D

iD Mobile Employee

Hi @simon72,

I’m sorry for the confusion this has caused. Although your number port has completed successfully, the temporary number can sometimes still show in your iPhone settings with an eSIM.

To update this, the eSIM may need to be reprovisioned so it reflects your ported number correctly.

Can you please follow the provided steps, before beginning these steps you would need to restart the handset.

Step 1: Open Settings.
Step 2: Go to Phone and then My number.
Step 3: Manually change the number in this field.
Switch off iMessage. Turn off your phone.
Wait 5-10 minutes, then turn it on again.
Go to Settings → Phone and make sure My Number is set correctly.

Reset iMessage settings: Go to Settings > Messages. Toggle iMessage to OFF and then back to ON. Once iMessage has been activated, scroll to Send & Receive to check if the right mobile number is ticked.

Please note that the number will take a few minutes to reflect on your handset.

Thanks,

Tashnieka
The iD Mobile Support Team