Solved

HOW CAN I RECEIVE A CODE WHEN I DON'T HAVE ACCESS TO MY PHONE?

Forum|Forum|4 months ago
April 8, 2026
8 replies
109 views

mutumbu
New Contributor

Hi,

I am abroad and turned off my ID physical SIM to use a foreign e-sim.

For some reason, I cannot turn my physical SIM back on for love nor money (though the foreign SIM is still working fine).

I’ve got a Google Pixel 10 Pro which can handle more than one SIM at the same time and even though I’ve done the required network resets, no luck.

To make matters worse, I cannot order an e-SIM because (you’ve guessed it) ID is trying to send an authorisation code to my phone which means I’m stuck in that two factor loop.

Any ideas appreciated.

Best answer by Neolsan

Sorted! Thanks to currys staff, they replaced the sim and called ID customer service to activate the sim.

Kwanele Z
iD Mobile Employee
Forum|Forum|4 months ago
April 8, 2026

Hi @mutumbu ,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Kwanele

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Neolsan
New Contributor
Forum|Forum|4 months ago
April 9, 2026

Hi,

I have the same problem, I bought a new SIM card from Curry’s but it’s not active.

Can’t receive codes on my non active number and apparently not even on my registered email.

Can’t understand how curry’s can sell blank SIM cards, I have another ID sim and never experienced this problem, it was active straight away.

please advise.

thanks

mutumbu
Author
New Contributor
Forum|Forum|4 months ago
April 9, 2026

an ID cust service person replied to my email but then I’ve not heard back in over 24 hours, sigh…

I thought AI was supposed to come and make our lives easier?

mutumbu
Author
New Contributor
Forum|Forum|4 months ago
April 11, 2026

actually - I’ve sorted it.

thanks all

Neolsan
New Contributor
Answer
Forum|Forum|4 months ago
April 11, 2026

Sorted! Thanks to currys staff, they replaced the sim and called ID customer service to activate the sim.

+10

Zandile M
iD Mobile Employee
Forum|Forum|4 months ago
April 11, 2026

Hi @Neolsan

Thanks for the update.

That’s great to hear I’m glad everything’s now sorted! Big thanks as well to the Currys team for helping get your SIM replaced and activated.

If you need anything else going forward, we’re always here to help.

Thank you,

Zandile M

The iD Mobile Team

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Penny2086
New Contributor
Forum|Forum|26 days ago
July 27, 2026

Hi I need a replacement eSIM my phone is not registered on the app so unable to receive code to register as the device my sim was registered to no longer works

+16

Gemma M
iD Mobile Employee
Forum|Forum|23 days ago
July 30, 2026

Hi @Penny2086,

I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M
The iD Mobile Social Media Team

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