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Question

HOW CAN I RECEIVE A CODE WHEN I DON'T HAVE ACCESS TO MY PHONE?

  • April 8, 2026
  • 3 replies
  • 13 views
M
New Contributor

Hi,

I am abroad and turned off my ID physical SIM to use a foreign e-sim.

For some reason, I cannot turn my physical SIM back on for love nor money (though the foreign SIM is still working fine).

I’ve got a Google Pixel 10 Pro which can handle more than one SIM at the same time and even though I’ve done the required network resets, no luck. 

To make matters worse, I cannot order an e-SIM because (you’ve guessed it) ID is trying to send an authorisation code to my phone which means I’m stuck in that two factor loop. 

Any ideas appreciated. 

M

 

 

    3 replies

    K
    iD Mobile Employee
    Forum|alt.badge.img+2
    • Kwanele Z
    • iD Mobile Employee
    • April 8, 2026

    Hi ​@mutumbu ,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Kwanele

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    New Contributor
    • Neolsan
    • New Contributor
    • April 9, 2026

    Hi,

    I have the same problem, I bought a new SIM card from Curry’s but it’s not active.

    Can’t receive codes on my non active number and apparently not even on my registered email.

    Can’t understand how curry’s can sell blank SIM cards, I have another ID sim and never experienced this problem, it was active straight away.

    please advise.

    thanks

    M
    New Contributor
    • mutumbu
    • Author
    • New Contributor
    • April 9, 2026

    an ID cust service person replied to my email but then I’ve not heard back in over 24 hours, sigh…

    I thought AI was supposed to come and make our lives easier?

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