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HOW CAN I RECEIVE A CODE WHEN I DON'T HAVE ACCESS TO MY PHONE?

  • April 8, 2026
  • 6 replies
  • 30 views
M
New Contributor

Hi,

I am abroad and turned off my ID physical SIM to use a foreign e-sim.

For some reason, I cannot turn my physical SIM back on for love nor money (though the foreign SIM is still working fine).

I’ve got a Google Pixel 10 Pro which can handle more than one SIM at the same time and even though I’ve done the required network resets, no luck. 

To make matters worse, I cannot order an e-SIM because (you’ve guessed it) ID is trying to send an authorisation code to my phone which means I’m stuck in that two factor loop. 

Any ideas appreciated. 

M

 

 

Best answer by Neolsan

Sorted! Thanks to currys staff, they replaced the sim and called ID customer service to activate the sim.

    6 replies

    K
    iD Mobile Employee
    Forum|alt.badge.img+2
    • Kwanele Z
    • iD Mobile Employee
    • April 8, 2026

    Hi ​@mutumbu ,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Kwanele

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    N
    New Contributor
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    • Neolsan
    • New Contributor
    • April 9, 2026

    Hi,

    I have the same problem, I bought a new SIM card from Curry’s but it’s not active.

    Can’t receive codes on my non active number and apparently not even on my registered email.

    Can’t understand how curry’s can sell blank SIM cards, I have another ID sim and never experienced this problem, it was active straight away.

    please advise.

    thanks

    M
    New Contributor
    • mutumbu
    • Author
    • New Contributor
    • April 9, 2026

    an ID cust service person replied to my email but then I’ve not heard back in over 24 hours, sigh…

    I thought AI was supposed to come and make our lives easier?

      M
      New Contributor
      • mutumbu
      • Author
      • New Contributor
      • April 11, 2026

      actually - I’ve sorted it.

       

      thanks all

       

       

      N
      New Contributor
      Forum|alt.badge.img
      • Neolsan
      • New Contributor
      • Answer
      • April 11, 2026

      Sorted! Thanks to currys staff, they replaced the sim and called ID customer service to activate the sim.

      Z
      iD Mobile Employee
      Forum|alt.badge.img+7
      • Zandile M
      • iD Mobile Employee
      • April 11, 2026

      Hi ​@Neolsan 

       

      Thanks for the update.

       

      That’s great to hear I’m glad everything’s now sorted! Big thanks as well to the Currys team for helping get your SIM replaced and activated.

      If you need anything else going forward, we’re always here to help.

       

      Thank you,

       

      Zandile M

      The iD Mobile Team 

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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