having issues transfering my Esim to a new iphone

1 reply
20 views

Hi I’ve just got a new phone, I’m trying to transfer my ESIM over to the new device and it’s saying unable to transfer and to contact the provider. Can u pleas provide me with a QR code so I can get this issue sorted ASAP as my old phone has been sold and if I wipe it I won’t have a contact number.

Gemma M

iD Mobile Employee

Hi @Crissy95,

I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.