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Community Member
July 30, 2026
Question

having issues transfering my Esim to a new iphone

  • July 30, 2026
  • 1 reply
  • 12 views

Hi I’ve just got a new phone, I’m trying to transfer my ESIM over to the new device and it’s saying unable to transfer and to contact the provider. Can u pleas provide me with a QR code so I can get this issue sorted ASAP as my old phone has been sold and if I wipe it I won’t have a contact number. 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 30, 2026

    Hi ​@Crissy95,

     

    I am so sorry to hear of the issues that you are facing with your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

     
    Once connected, simply explain your request and an advisor will assist you further.

     

    Thank you for your understanding.
     
    Regards,
     
    Gemma M
    The iD Mobile Social Media Team

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