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keeping my old number

  • July 25, 2026
  • 5 replies
  • 64 views
M
New Contributor

I have already had this conversation, however it was sorted but now I have got a message saying that my old number is going to expire in four days, however I have already spoken about this to you guys as I was having the same issues when I first got my ID mobile Sim I would like to keep my old number with the Sim like I’ve already said so please could you do that. thank you. this is a screenshot of the message that I have just received. 

{IMAGE REMOVED}

Best answer by Gemma M

Hi ​@Mannie123,

 

For your security, we'd recommend never sharing personal account information on a public forum, such as PAC codes, account numbers or other account-specific details.

 

From the screenshot, this appears to be an Apple iMessage/FaceTime issue rather than something on the iD Mobile network.

 

We'd recommend trying the following:

  • Go to Settings > Apps > Messages > iMessage and turn iMessage off, wait a few minutes, then turn it back on.
  • Do the same for Settings > Apps > FaceTime.
  • Restart your iPhone.
  • Ensure your phone is running the latest version of iOS.

 

If the number is still showing as registered after trying the above, we'd recommend contacting Apple Support, as iD Mobile can't remove or manage numbers registered with iMessage or FaceTime.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team

5 replies

Gemma M
iD Mobile Employee
Forum|alt.badge.img+16
  • Gemma M
  • iD Mobile Employee
  • Answer
  • July 26, 2026

Hi ​@Mannie123,

 

For your security, we'd recommend never sharing personal account information on a public forum, such as PAC codes, account numbers or other account-specific details.

 

From the screenshot, this appears to be an Apple iMessage/FaceTime issue rather than something on the iD Mobile network.

 

We'd recommend trying the following:

  • Go to Settings > Apps > Messages > iMessage and turn iMessage off, wait a few minutes, then turn it back on.
  • Do the same for Settings > Apps > FaceTime.
  • Restart your iPhone.
  • Ensure your phone is running the latest version of iOS.

 

If the number is still showing as registered after trying the above, we'd recommend contacting Apple Support, as iD Mobile can't remove or manage numbers registered with iMessage or FaceTime.

 

Regards,

 

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
M
New Contributor
  • Mannie123
  • Author
  • New Contributor
  • July 28, 2026

Can you please help me I want to keep my number I don’t want it to be terminated 

Hosai W
iD Mobile Employee
Forum|alt.badge.img+6
  • Hosai W
  • iD Mobile Employee
  • July 28, 2026

Hi ​@Mannie123,

Please confirm if the above provided steps were tried to correct the issue you are facing.

Thank,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    M
    New Contributor
    • Mannie123
    • Author
    • New Contributor
    • July 28, 2026

    I did try what was suggested but it did not work

    Hosai W
    iD Mobile Employee
    Forum|alt.badge.img+6
    • Hosai W
    • iD Mobile Employee
    • July 30, 2026

    Hi ​@Mannie123 

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks,

    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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