bot received eSIM email after multiple days waiting

1 reply
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I have received my new phone two days ago and am still waiting on an eSIM email to arrive so I can activate and actually use my phone. There is nothing in spam, I can’t order a replacement. Can I get some advise.

Gemma M

iD Mobile Employee

Hi @Mkedziora,

I am so sorry to hear that you have not yet received your eSIM. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M
The iD Mobile Social Media Team

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