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change my current phone number

  • August 8, 2025
  • 6 replies
  • 41 views

Hi i keep getting harassment calls regarding an ex partner. I also get random prank calls ect. 

 

Can my number be changed and the £25 be waivered please.

August 8, 2025

Report it and get a crime reference number. Give the crime reference number to iD Mobile, and they will change your number for free. 

6 replies

WelshPaul
Platinum 
Contributor
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  • Platinum 
Contributor
  • August 8, 2025

Report it and get a crime reference number. Give the crime reference number to iD Mobile, and they will change your number for free. 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 9, 2025

Hi there ​@R91111, we hope the kind advice from ​@WelshPaul has helped. A number change does typically cost £25.00, but if you do get a crime reference from action fraud, we can waiver that fee.

 

Thanks,

Tyler


  • Author
  • New Contributor
  • August 13, 2025

Hi thank you for the replies, how do I apply for a new number? 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 13, 2025

Hi there ​@R91111, we at customer services will need to request it for you. Are you happy to pay the £25.00, or do you have an action fraud reference?

 

Would you like us to PM you to request this change for you?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • August 13, 2025

Hi please pm me.


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • August 13, 2025

Hey there ​@R91111, of course, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

 

Alternatively, if you are currently logged in, you can use the following link:

 

https://community.idmobile.co.uk/inbox/overview

 

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

 

Thanks,

Tyler