Hi there ​@R91111, we hope the kind advice from ​@WelshPaul has helped. A number change does typically cost £25.00, but if you do get a crime reference from action fraud, we can waiver that fee.

Thanks,

Tyler

Hi thank you for the replies, how do I apply for a new number? 

Hi there ​@R91111, we at customer services will need to request it for you. Are you happy to pay the £25.00, or do you have an action fraud reference?

Would you like us to PM you to request this change for you?

Thanks,

Tyler

Hi please pm me.

Hey there ​@R91111, of course, we’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link:

https://community.idmobile.co.uk/inbox/overview

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

Thanks,

Tyler