Hi ​@Daniellasoler welcome to the community! 👋

Sorry to hear you have had trouble with this. Please can you ensure all the details you are adding are correct, and that your transaction number starts with a 4.

Had you already given us the PAC at the point of sale? If so, you would not need to supply this again.

Please let us know how you get on, or if we can do anything else 🙂

Hiya, no I didn’t give info on the sale I got it afterwards :) 

however all info I’m putting in is correct as I’ve been copying and pasting! I followed instructions  
 

but says it’s unsuccessful, not sure why! 

OK don’t worry, we can sort this ​@Daniellasoler 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview 

We’ll see you there.