The iD phone number is shown on the email direct debit email instead of mine. I have found it impossible to correct using any of the current channels available. I therefore need someone at iD to intervene and correct the error before changeover on Monday.
+24Hi there
Or has it not completed yet?
Thanks,
Tyler
Thanks for the reply, Tyler.
Switch not yet completed.
Just now, the ‘Switch to iD Mobile’ form was completed on-line including PAC code but was not accepted. All details checked and double-checked and re-submitted but still not accepted.
In the meantime, iD SIM card arrived today and installed on my phone and appears to be working but, of course, using the temporary iD number.
My existing account expires today.
Can you help please?
David
Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Anika
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
