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Not recireving One Time Passcodes (OTPs) from multiple apps

  • August 12, 2025
  • 8 replies
  • 150 views
R
New Contributor

I have just switched to ID Mobile. I am currently not able to receive OTPs (one time passcodes) for a number of apps - these include banking and security apps. They have my correct number and I am able to receive normal messages. Please advise. 

Best answer by WelshPaul

Reset network settings…

 

Reset Network Settings

To reset network settings, the steps vary depending on the device being used. 

For iPhone:

  1. Open Settings.
  2. Tap General.
  3. Tap Transfer or Reset iPhone.
  4. Tap Reset.
  5. Select Reset Network Settings.
  6. Enter your passcode, then tap Reset Network Settings.

For Samsung Galaxy:

  1. Open Settings.
  2. Tap General management.
  3. Tap Reset.
  4. Select Reset Network Settings.

For Most Other Android Phones:

  1. Open Settings.
  2. Tap System.
  3. Tap Advanced.
  4. Tap Reset options.
  5. Select Reset Network Settings.

    8 replies

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • August 13, 2025

    Hey there ​@reecebiggs, we’re very sorry to hear that. When you go into phone settings, does your phone number show correctly?

     

    Are you able to send and receive normal SMS messages okay?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    R
    New Contributor
    • reecebiggs
    • Author
    • New Contributor
    • August 13, 2025

    Actually, no it isn’t the correct number, however, I am unable to update this in settings? I can receive normal SMS messages.

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • August 13, 2025

    Hi there, that’s likely the issue, as the iD Mobile number is likely still showing. What phone do you have please? ​@reecebiggs 

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    H
    New Contributor
    • Hannah849
    • New Contributor
    • August 14, 2025

    Hi,

     

    I’m having the same issue - I have an iPhone 16.

     

    Can you assist please?

    Thanks

    WelshPaul
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • WelshPaul
    • Platinum 
Contributor
    • Answer
    • August 14, 2025

    Reset network settings…

     

    Reset Network Settings

    To reset network settings, the steps vary depending on the device being used. 

    For iPhone:

    1. Open Settings.
    2. Tap General.
    3. Tap Transfer or Reset iPhone.
    4. Tap Reset.
    5. Select Reset Network Settings.
    6. Enter your passcode, then tap Reset Network Settings.

    For Samsung Galaxy:

    1. Open Settings.
    2. Tap General management.
    3. Tap Reset.
    4. Select Reset Network Settings.

    For Most Other Android Phones:

    1. Open Settings.
    2. Tap System.
    3. Tap Advanced.
    4. Tap Reset options.
    5. Select Reset Network Settings.
    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Siân W
    iD Mobile Employee
    Forum|alt.badge.img+19
    • Siân W
    • iD Mobile Employee
    • August 14, 2025

    Hi ​@reecebiggs  and ​@Hannah849 

    Please can you try as ​@WelshPaul  has suggested?

    Please let us know how you get on.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    R
    New Contributor
    • reecebiggs
    • Author
    • New Contributor
    • August 17, 2025

    All sorted - thanks !

    Tom
    iD Mobile Employee
    Forum|alt.badge.img+25
    • Tom
    • iD Mobile Employee
    • August 18, 2025

    Hi ​@reecebiggs 

     

    Glad to hear.

     

    Thanks for the help here ​@WelshPaul.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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