I have just switched to ID Mobile. I am currently not able to receive OTPs (one time passcodes) for a number of apps - these include banking and security apps. They have my correct number and I am able to receive normal messages. Please advise.

Reset network settings…Reset Network SettingsTo reset network settings, the steps vary depending on the device being used.For iPhone:OpenSettings.TapGeneral.TapTransfer or Reset iPhone.TapReset.SelectReset Network Settings.Enter your passcode, then tapReset Network Settings.For Samsung Galaxy:OpenSettings.TapGeneral management.TapReset.SelectReset Network Settings.For Most Other Android Phones:OpenSettings.TapSystem.TapAdvanced.TapReset options.SelectReset Network Settings.

Hey there @reecebiggs, we’re very sorry to hear that. When you go into phone settings, does your phone number show correctly?Are you able to send and receive normal SMS messages okay?Thanks,Tyler

Not recireving One Time Passcodes (OTPs) from multiple apps

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