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New Contributor
August 12, 2025
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Not recireving One Time Passcodes (OTPs) from multiple apps

  • August 12, 2025
  • 11 replies
  • 248 views

I have just switched to ID Mobile. I am currently not able to receive OTPs (one time passcodes) for a number of apps - these include banking and security apps. They have my correct number and I am able to receive normal messages. Please advise. 

    Best answer by WelshPaul

    Reset network settings…

     

    Reset Network Settings

    To reset network settings, the steps vary depending on the device being used. 

    For iPhone:

    1. Open Settings.
    2. Tap General.
    3. Tap Transfer or Reset iPhone.
    4. Tap Reset.
    5. Select Reset Network Settings.
    6. Enter your passcode, then tap Reset Network Settings.

    For Samsung Galaxy:

    1. Open Settings.
    2. Tap General management.
    3. Tap Reset.
    4. Select Reset Network Settings.

    For Most Other Android Phones:

    1. Open Settings.
    2. Tap System.
    3. Tap Advanced.
    4. Tap Reset options.
    5. Select Reset Network Settings.

    11 replies

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    May 26, 2026

    Hi ​@perico123

     

    Thank you for confirming. 

     

    Owethu