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Not recireving One Time Passcodes (OTPs) from multiple apps

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I have just switched to ID Mobile. I am currently not able to receive OTPs (one time passcodes) for a number of apps - these include banking and security apps. They have my correct number and I am able to receive normal messages. Please advise.

WelshPaulAnswer

Platinum  Contributor

Reset network settings…

Reset Network Settings

To reset network settings, the steps vary depending on the device being used.

For iPhone:

Open Settings.
Tap General.
Tap Transfer or Reset iPhone.
Tap Reset.
Select Reset Network Settings.
Enter your passcode, then tap Reset Network Settings.

For Samsung Galaxy:

Open Settings.
Tap General management.
Tap Reset.
Select Reset Network Settings.

For Most Other Android Phones:

Open Settings.
Tap System.
Tap Advanced.
Tap Reset options.
Select Reset Network Settings.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Tyler C

iD Mobile Employee

Hey there @reecebiggs, we’re very sorry to hear that. When you go into phone settings, does your phone number show correctly?

Are you able to send and receive normal SMS messages okay?

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

R

reecebiggsAuthor

New Contributor

Actually, no it isn’t the correct number, however, I am unable to update this in settings? I can receive normal SMS messages.

Tyler C

iD Mobile Employee

Hi there, that’s likely the issue, as the iD Mobile number is likely still showing. What phone do you have please? @reecebiggs

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

H

Hannah849

New Contributor

Hi,

I’m having the same issue - I have an iPhone 16.

Can you assist please?

Thanks

WelshPaulAnswer

Platinum  Contributor

Reset network settings…

Reset Network Settings

To reset network settings, the steps vary depending on the device being used.

For iPhone:

Open Settings.
Tap General.
Tap Transfer or Reset iPhone.
Tap Reset.
Select Reset Network Settings.
Enter your passcode, then tap Reset Network Settings.

For Samsung Galaxy:

Open Settings.
Tap General management.
Tap Reset.
Select Reset Network Settings.

For Most Other Android Phones:

Open Settings.
Tap System.
Tap Advanced.
Tap Reset options.
Select Reset Network Settings.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.