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New Contributor
August 12, 2025
Solved

Not recireving One Time Passcodes (OTPs) from multiple apps

  • August 12, 2025
  • 11 replies
  • 248 views

I have just switched to ID Mobile. I am currently not able to receive OTPs (one time passcodes) for a number of apps - these include banking and security apps. They have my correct number and I am able to receive normal messages. Please advise. 

    Best answer by WelshPaul

    Reset network settings…

     

    Reset Network Settings

    To reset network settings, the steps vary depending on the device being used. 

    For iPhone:

    1. Open Settings.
    2. Tap General.
    3. Tap Transfer or Reset iPhone.
    4. Tap Reset.
    5. Select Reset Network Settings.
    6. Enter your passcode, then tap Reset Network Settings.

    For Samsung Galaxy:

    1. Open Settings.
    2. Tap General management.
    3. Tap Reset.
    4. Select Reset Network Settings.

    For Most Other Android Phones:

    1. Open Settings.
    2. Tap System.
    3. Tap Advanced.
    4. Tap Reset options.
    5. Select Reset Network Settings.

    11 replies

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    August 13, 2025

    Hey there ​@reecebiggs, we’re very sorry to hear that. When you go into phone settings, does your phone number show correctly?

     

    Are you able to send and receive normal SMS messages okay?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    August 13, 2025

    Actually, no it isn’t the correct number, however, I am unable to update this in settings? I can receive normal SMS messages.

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    August 13, 2025

    Hi there, that’s likely the issue, as the iD Mobile number is likely still showing. What phone do you have please? ​@reecebiggs 

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    August 14, 2025

    Hi,

     

    I’m having the same issue - I have an iPhone 16.

     

    Can you assist please?

    Thanks

    WelshPaul
    Platinum 
Contributor
    WelshPaulAnswer
    Platinum 
Contributor
    August 14, 2025

    Reset network settings…

     

    Reset Network Settings

    To reset network settings, the steps vary depending on the device being used. 

    For iPhone:

    1. Open Settings.
    2. Tap General.
    3. Tap Transfer or Reset iPhone.
    4. Tap Reset.
    5. Select Reset Network Settings.
    6. Enter your passcode, then tap Reset Network Settings.

    For Samsung Galaxy:

    1. Open Settings.
    2. Tap General management.
    3. Tap Reset.
    4. Select Reset Network Settings.

    For Most Other Android Phones:

    1. Open Settings.
    2. Tap System.
    3. Tap Advanced.
    4. Tap Reset options.
    5. Select Reset Network Settings.
    I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Siân W
    iD Mobile Employee
    iD Mobile Employee
    August 14, 2025

    Hi ​@reecebiggs  and ​@Hannah849 

    Please can you try as ​@WelshPaul  has suggested?

    Please let us know how you get on.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    August 17, 2025

    All sorted - thanks !

    Tom
    iD Mobile Employee
    iD Mobile Employee
    August 18, 2025

    Hi ​@reecebiggs 

     

    Glad to hear.

     

    Thanks for the help here ​@WelshPaul.

     

    Tom

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    May 23, 2026

    I tried resetting my samsung galaxy but still doesn’t work.

    All was working fine up until two or three weekends ago

    New Contributor
    May 23, 2026

    I got it working following instructions on the FAQ

     

    1. Check your Spam Protection.

    Samsung phones have built-in spam protection that can be aggressive with automated texts.

    1. Open the ‘Messages’ app.

    2. Tap the menu icon (three dots) or your profile.

    3. Tap ‘Settings’.

    4. Tap ‘Spam and blocked’ or ‘Block numbers and spam’.

    5. Check ‘Blocked messages’ to see if your OTP is there.