Just activated a sim. All good. When phone is rung the ringing phone can hear the ring ring sound through the earpiece but the phone being rung (the phone with the id mobile sim) does not make a sound. Have run a check and the result is network or sim error. Any ideas?
Solved
Phone not ringing when rung.
Best answer by WelshPaul
Hey there
This is likely due to the 3G turn off that began rolling out recently. You can check if this is the case in your area below:
https://www.three.co.uk/support/network-and-coverage/coverage
Please read more below on what this is, and what to do:
https://community.idmobile.co.uk/3g-200/3g-is-being-switched-off-what-do-i-need-to-do-50979
If you have one of the phones from the below list, then 4G VOLTE and Wi-Fi calling should be able to be selected and work, and calls should still work:
upgrade/get a new phone I'm afraid to receive calls. Texts and data should continue to work either way.
+24Hi there
Wha device do you have please?
Thanks,
Tyler
Hi Tyler
It's my dad's phone and it is a Motorola g7 power. Have looked on the compatibility list and it's supposed to be compatible.
+19Hi
We are also available through our live-chat, and our live-chat team are available 9am-8pm Monday to Friday, and 9am-6pm Saturday, Sunday and bank holidays.
https://www.idmobile.co.uk/live-chat
I believe it would be best to get a replacement SIM - How do I get a replacement SIM or eSIM? | iD Mobile Community
+26Hey there
This is likely due to the 3G turn off that began rolling out recently. You can check if this is the case in your area below:
https://www.three.co.uk/support/network-and-coverage/coverage
Please read more below on what this is, and what to do:
https://community.idmobile.co.uk/3g-200/3g-is-being-switched-off-what-do-i-need-to-do-50979
If you have one of the phones from the below list, then 4G VOLTE and Wi-Fi calling should be able to be selected and work, and calls should still work:
upgrade/get a new phone I'm afraid to receive calls. Texts and data should continue to work either way.
Log in to the iD Community.
Not a member yet? Create an account
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
