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Question

changing from sim card to eSim

  • August 9, 2025
  • 2 replies
  • 126 views

I’ve bought a new phone and it does not have a SIM card holder and requires a eSIM. I currently have a SIM card but Can you change from a SIM card to an eSIM? 

2 replies

Decembersangel72
Gold Contributor
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Hi ​@Han1605 

This link should help:-

https://community.idmobile.co.uk/help%2Dwith%2Dyour%2Dsim%2D170/how%2Ddo%2Di%2Dget%2Da%2Dreplacement%2Dsim%2Dor%2Desim%2D45097

You can also try:-

How do I get a replacement eSIM?

To get a replacement eSIM, follow these steps:

  1. Log in to the iD Mobile app or my.idmobile.co.uk and click on Plan.
  2. Go to SIM & Phone Management > Request a replacement SIM or eSIM.
  3. Select Get a replacement eSIM, confirm your email, and choose Yes, I want a new eSIM.



Or you can contact the Live Chat:-
https://www.idmobile.co.uk/live-chat
Type ‘talk to a person’ in th dialogue box to conect to an advisor.


Hope this helps x


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 10, 2025

Hi there ​@Han1605, we hope the kind advice from ​@Decembersangel72 has been able to help.

 

Please let us know if any further questions.

 

Thanks,

Tyler