Hi there ​@JohnCotts, sorry to hear about your phone. Was the device purchased via us or one of our third parties please?

Thanks,

Tyler

Hi Tyler, my phone was purchased from Amazon, but unfortunately they can't provide the IMEI.

Hi ​@JohnCotts 

You’ve stated your device is broken, are you able to at least use the device? or is it inaccessible?

Anika

Hi Anika, unfortunately there is nothing shown on the display at all

Hi ​@JohnCotts 

We’re sorry about that.

Did you receive an email confirmation from Amazon which should show the IMEI number?

Anika

Unfortunately neither the confirmation or invoice show the imei

Hi there ​@JohnCotts, we can see if we can locate it for you. 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

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Alternatively, if you are currently logged in, you can use the following link:

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Thanks,

Tyler