How can I get my IMEI for insurance claim | iD Mobile Community
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Question

How can I get my IMEI for insurance claim

  • August 8, 2025
  • 7 replies
  • 57 views

Can ID mobile provide my IMEI code?

The code is needed to process an insurance claim.

My phone is broken and I am unable to read the number from the box as a label has been stuck over it!

The original phone invoice from the supplier does not have the IMEI code on it.

Thanks

7 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 9, 2025

Hi there ​@JohnCotts, sorry to hear about your phone. Was the device purchased via us or one of our third parties please?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • August 9, 2025

Hi Tyler, my phone was purchased from Amazon, but unfortunately they can't provide the IMEI.


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  • iD Mobile Employee
  • August 9, 2025

Hi ​@JohnCotts 

 

You’ve stated your device is broken, are you able to at least use the device? or is it inaccessible?

 

Anika


  • Author
  • New Contributor
  • August 9, 2025

Hi Anika, unfortunately there is nothing shown on the display at all


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  • iD Mobile Employee
  • August 9, 2025

Hi ​@JohnCotts 

 

We’re sorry about that.

 

Did you receive an email confirmation from Amazon which should show the IMEI number?

 

Anika

 

 


  • Author
  • New Contributor
  • August 9, 2025

Unfortunately neither the confirmation or invoice show the imei


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 10, 2025

Hi there ​@JohnCotts, we can see if we can locate it for you. 

 

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

 

Alternatively, if you are currently logged in, you can use the following link:

 

https://community.idmobile.co.uk/inbox/overview

 

Please note, this isn’t an instant messaging service, and we’ll get back to you ASAP, and cannot promise a response time-frame at any stage. Please contact our live-chat if you require instantaneous responses.

 

Thanks,

Tyler