Question

Account Cancellation

  • 4 July 2023
  • 4 replies
  • 23 views
M
Rank

Hi,

I am still being charged by ID mobile for an account that is no longer used, I no longer have the sim card, I dont know the log in details of the account and Im not 100% sure what the phone number was.

I need to have this account cancelled ASAP.

Please help.

4 replies

andewhite
Rank
Userlevel 8
Badge +9

🤞

M
Rank

Thanks for the reply but I cant log into my account without the password /username sim card or mobile number,. none of which I have!

Why isnt there a customer services email I can contact? If there is what is it?

 

andewhite
Rank
Userlevel 8
Badge +9

Okay @Maria Owen, iD will need to verify that you’re the account holder, which isn’t easy by email. 

Anyway, in my experience iD customer support works best when you contact iD Mobile privately using Facebook Messenger, or by Twitter DM.

Support teams work until 8pm UK time on weekdays (6pm at weekends).

Tom
Rank
Userlevel 7
Badge +4

Hi @Maria Owen 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

Reply


Terms & Conditions
Why iD Mobile?