Solved

Account sign up

  • 19 December 2023
  • 6 replies
  • 60 views
Jimmy Martin
Rank
Userlevel 1

Unable to register a new account.

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Best answer by Toby Field 19 December 2023, 14:05

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6 replies

Toby Field
Rank
Userlevel 3
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Can you give more details of the problem?

Jimmy Martin
Rank
Userlevel 1

Hello, can't sign up to my account / register and see my bill as the app doesn't recognise my details, absolutely useless app lol 😂😂😂 think I'll cancel bank and join a different network as I'm new here. 

Jimmy Martin
Rank
Userlevel 1

Hello Toby, fixed it, I downloaded Firefox browser and was able to sign it. Many thanks

Toby Field
Rank
Userlevel 3
Badge

Hello, can't sign up to my account / register and see my bill as the app doesn't recognise my details, absolutely useless app lol 😂😂😂 think I'll cancel bank and join a different network as I'm new here. 

I've never managed to get in the app as it says password not recognised. I use the website instead.

 

Glad you got it sorted.

Tom
Rank
Userlevel 7
Badge +4

Hi @Jimmy Martin 

 

If the app isn’t working to register we’d recommend trying a browser and using the website to register then logging in on the app after having registered.

 

Glad to hear you’ve got this sorted.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Nikhil P
Rank
Userlevel 8
Badge +3

Hello, can't sign up to my account / register and see my bill as the app doesn't recognise my details, absolutely useless app lol 😂😂😂 think I'll cancel bank and join a different network as I'm new here. 

I've never managed to get in the app as it says password not recognised. I use the website instead.

 

Glad you got it sorted.

Hey @Toby Field,

That’s strange, you should be able to use the same username and password across both. 

I’ll get one our moderators to get in contact with you, and hopefully they’ll be able to get you up and running with the app! 

Thanks,

Nikhil

iD Community Manager

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