Question

after app upgrade price plan changed

  • 14 April 2024
  • 4 replies
  • 64 views
P
Rank

Hi after updating my id app my price plan seems to have been changed anybody else had the same problem ? 

 

4 replies

J
Rank
Userlevel 1

Hi,

This has also happened to me. My plan was sim only £9 per month with 63gb data. It is now showing the same price but the data has changed to 9gb. 
 

I only found out as I had a notification that I have used all my data. 
 

I’m wondering if it has something to do with the app update, if so I think I might look elsewhere as clearly iD have got problems and are looking like amateurs. 

Kash
Rank
Userlevel 7
Badge +7

Hi @Patw62 @Jatb,

Welcome to the Community!

It’s unlikely that your allowance has changed but the incorrect data amount may be displayed.

Can you please call 7777, where you'll be able to listen to your available allowances through the automated service.

If you have the same incorrect allowance amount, please let us know and we can PM you.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank
Userlevel 1

Hi Kash,

Thank you for your response. I managed to sort it through the live chat. It’s an error in the app apparently 

Tom
Rank
Userlevel 7
Badge +4

Hi @Jatb 

 

Glad to hear Live Chat could assist, the team are still working through some issues on the app, apologies for the inconvenience caused.

 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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