Bill issue

  • 26 September 2023
  • 8 replies
  • 131 views
E
Rank
Userlevel 1

I can’t read my bill it’s just letters and numbers 

8 replies

Kash
Rank
Userlevel 7
Badge +7

Hi @Ethan p 2015,

Welcome to the Community!

We are sorry to hear that.

Can you please advise if you have tried to obtain the bill from the app and your account online?

Please let us know if you have an issue on both and we can escalate it.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
E
Rank
Userlevel 1

It is just the same just letters and numbers 

E
Rank
Userlevel 1

It is on billing on the app

Kash
Rank
Userlevel 7
Badge +7

@Ethan p 2015,

Thanks for getting back to us.

Sorry did you check on a different device or browser?

We’ll need to escalate it if you are having the same issue.

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Lilly Spokes
Rank

I’m currently having the same issue with my December bill. 

E
Rank
Userlevel 1

I just left mine and eventually after a few weeks it sorted itself out.

E
Rank
Userlevel 1

Update just checked my January bill and it’s unreadable November and December bills are fine it doesn’t really bother me as I am on a sim only rolling contract and can’t spend anymore than my allowances

Tom
Rank
Userlevel 7
Badge +4

Hi @Lilly Spokes 

 

Have you tried a different device or browser?

 

There is an issue with some Apple devices and PDF files, we’d recommend another browser, device or a PDF viewer app.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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