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bring my number to id mobile

  • 3 October 2023
  • 7 replies
  • 204 views
B
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Userlevel 1

I’m trying to submit my PAC to bring my old number to IDMobile.

 

I keep getting an error saying “Something went wrong!” which isn’t particularly useful. I’ve seen several other posts saying the same thing, but none of the answers work for me. I’ve tried over a couple of days and the number hasn’t moved over, so I’m guessing it hasn’t gone through at any stage.

I’ve created an online account and tried from there, but no difference. There’s no online chat or anything available that I can see, so here I am.

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Best answer by Bolat 4 October 2023, 15:35

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7 replies

andewhite
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Userlevel 8
Badge +9

Have you tried sending a private message to iD customer service on social media using Facebook Messenger or X (Twitter) DM @Bolat?

The agents work until 8pm on weekdays. 

B
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Userlevel 1

@andewhite  I did, but they don’t reply

andewhite
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Userlevel 8
Badge +9

@andewhite  I did, but they don’t reply

What social media channel did you use @Bolat - was it Facebook Messenger, or X (Twitter) DM? 

 

B
Rank
Userlevel 1

@andewhite  I used both of them but no reply from both at all

andewhite
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Userlevel 8
Badge +9

@andewhite  I used both of them but no reply from both at all

Guess that might happen if posting a comment on Facebook or X (Twitter), rather than sending iD a private message using Facebook Messenger or X (Twitter) DM.

My experience has been that iD support on social media replied privately with an hour, whenever my private message was sent during their normal working hours.

 

Kash
Rank
Userlevel 7
Badge +7

Hi @Bolat,

Welcome to the Community!

I can see that we replied to your other post.

If you still require assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
B
Rank
Userlevel 1

@Kash thank you, it’s been sorted Facebook team sorted.

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