I’m sure all my details are correct. I’ve tried putting my Last Name in capital letters as suggested in related topics but it still doesn’t go through. I just get the following error:
We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.
I can’t get connected to an agent on live chat so posting here instead. Any help would be much appreciated.
+9
Okay
The iD agents work until 8pm on weekdays (and 6pm at weekends).
It might be a few days, or more, before anyone from iD Mobile reads your forum post - good luck though.
FYI I spoke with an agent via live chat and apparently I have a number transfer scheduled for a few days from now (I had provided my PAC when purchasing my new SIM). The switching service should really state that rather than the generic error message I was getting. But that explains things, now I just have to wait.
+9
Yes, it would be a good idea for iD Mobile to tell you if you’ve already given them the PAC.
Anyway, good luck
+4
Hi
Glad to hear that’s sorted, we’ve had some issues with the port form recently which we’re hoping to have fixed soon, apologies for the inconvenience.
Tom
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