Solved

can’t receive some calls

  • 1 October 2023
  • 7 replies
  • 488 views
Keeley Marie New
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I ported my number when I first bought the phone months ago in march, it’s been working fine never had a problem till yesterday I couldn’t receive calls from my partner or mum yet I could receive their texts and I could still call them, I checked the coverage checker and it says everything is fine yet there calls still ain’t coming through? 

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Best answer by Tom 3 October 2023, 13:20

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7 replies

Rayhanul Jannah Chowdhury
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Hi, from yesterday I am facing the same problem. From some specific I get call but from my husband my dad other relatives friends I couldn't receive. 

Tom
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Userlevel 7
Badge +4

Hi @Keeley Marie New 

 

I’m sorry to hear this, have you ported into iD Mobile from Lyca Mobile or EE?

 

There is currently an issue with iD Mobile users who moved from Lyca/EE with receiving calls, our teams are looking into this however unfortunately don’t have a fix date at the moment.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Tom
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Userlevel 7
Badge +4

Hi @Rayhanul Jannah Chowdhury 

 

I’m sorry to hear this, have you ported into iD Mobile from Lyca Mobile or EE?

 

There is currently an issue with iD Mobile users who moved from Lyca/EE with receiving calls, our teams are looking into this however unfortunately don’t have a fix date at the moment.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Rayhanul Jannah Chowdhury
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Thanks.

I have moved from lycamobile to ID mobile.

Kash
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Userlevel 7
Badge +7

Hi @Rayhanul Jannah Chowdhury,

We have been made aware that the issue is now resolved.

Please let us know if you still have issues and we can help you out.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Rayhanul Jannah Chowdhury
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Thanks 

Its been solved 

Kash
Rank
Userlevel 7
Badge +7

@Rayhanul Jannah Chowdhury,

Glad to hear that.

Please let us know if you require further assistance in the future.

 

Kash 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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