can't upgrade

  • 24 October 2023
  • 1 reply
  • 53 views
Suzie carter
Rank

I cant upgrade and on my account it says i dont have a direct debit set up 

1 reply

Tom
Rank
Userlevel 7
Badge +4

Hi @Suzie carter 

 

You may need to set up a direct debit on your iD Mobile app/website account before being able to upgrade.

 

Upgrades to a new device are typically available in the last 60 days of a 24 month device contract and upgrades to a SIM only plan once the contracted term has finished.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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