Question

Cannot make calls

  • 12 February 2024
  • 2 replies
  • 29 views

What is going on with ID? Every time i dial a number it cuts off after a few seconds. Every week there is a problem with this network where I cannot either make or receive calls. It is unacceptable and becoming impossible to conduct a business using my ID phone account. 


2 replies

Userlevel 8
Badge +9

Unfortunately @Ruth Silverstone, it’s a grey area but iD Mobile services are for personal use only as stated in their terms & conditions.

In addition, the mobile network has been increasingly unreliable since 9th Feb 2024.   

 

Userlevel 7
Badge +4

Hi @Ruth Silverstone 

 

We have had a recent outage that we apologise for, we believe services are back up and running, it may be worth rebooting your device to test.

 

Please also see the following from our terms and conditions concerning using the usage of your device for business use;

 

“We are providing the SIM Card/eSIM and the Services solely for your own personal use (and not for any business purposes)”

 

https://www.idmobile.co.uk/legal/terms-and-conditions/pay-monthly

 

Tom

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Why iD Mobile?