Question

cant receive ine time passcodes

  • 26 November 2023
  • 2 replies
  • 17 views

Ported my previous number over to id mobile now can’t receive one time passcodes/verification codes 


2 replies

Userlevel 8
Badge +9

If still an issue several days after your switch completed, there might be a problem with your number transfer or your iD network account @Kirsten Hutchinson

Many automated/bulk SMS systems (used for generating bank verification codes etcetera) don’t work the same way as mobile device to mobile device SMS. These automated systems need to ‘learn’ the network routing has changed, for the mobile number you wanted to keep.

 

Userlevel 7
Badge +4

Hi @Kirsten Hutchinson 

 

It may take some time as @andewhite suggests, how are you getting on?

 

Tom

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Why iD Mobile?