Question

capped minutes

  • 9 January 2024
  • 2 replies
  • 12 views

hi, it says when I try to call a local number that I have reached my cappedĀ minutes. I thought all calls were included in my plan? Please could you clarify?


2 replies

Userlevel 8
Badge +9

Perhaps youā€™re trying to call a number thatā€™s excluded from your planā€™s call allowances, @Caroline Mary Alyson Harbutt?Ā 

Userlevel 7
Badge +4

Hi @Caroline Mary Alyson HarbuttĀ 

Ā 

Does this happen with all phone numbers or just a certain number(s)?

Ā 

Although itā€™s a local number, it may be one that costs extra, is your bill cap at Ā£0 or higher?

Ā 

Tom

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