Question

changed my plan by mistake

  • 9 November 2023
  • 2 replies
  • 26 views
Claudia Barbosa
Rank

Good morning,

I accidentally changed my plan, how can I switch back to my old plan? Thank you.

Claudia

2 replies

andewhite
Rank
Userlevel 8
Badge +9

I’d recommend using the iD Live Chat service, and talking to iD customer service online about changing your plan back @Claudia Barbosa - the online iD agents work until 8pm on weekdays.

Begin chatting at https://idmobile.co.uk/live-chat (works via a popup window in your browser). 
Type “talk to a person” to avoid the 24/7 chat-bot.

Kash
Rank
Userlevel 7
Badge +7

Hi @Claudia Barbosa,

Welcome to the Community!

I hope that you managed to contact somebody via the link @andewhite provided.

If you require further assistance, please let us know.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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