Question

Chat bot/person not working

  • 15 February 2024
  • 2 replies
  • 22 views
AlunJ
Rank

I am coming to the end of my contracts with iD but there does not  seem to be details of my second account on mine. Chat bot/person is not loading so I cannot speak to them through their own channels. What would be the best way to proceed?

2 replies

andewhite
Rank
Userlevel 8
Badge +9

You should be able to discuss your upgrade options with the iD sales team, @AlunJ. 

Try calling them on 020 7139 1397, during normal office hours.

 

Tom
Rank
Userlevel 7
Badge +4

Hi @AlunJ 

 

What do you mean there doesn’t seem to be details on the second account?

 

If you have multiple iD Mobile plans, you’ll need to register unique iD Mobile app/website for each plan.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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