Question

Connection

  • 25 April 2024
  • 1 reply
  • 19 views

Hi, I wondering if anyone is having with making calls the connection drops out completely and the call doesn't connect? I have done live chat and they say there is no network issues that they can see.

Thanks


1 reply

Userlevel 4
Badge

Hi @Claire Lizzy Biggs, we haven’t experienced any network outages recently. There may be a few reasons for the coverage issues. 

Is it just calls that are affected, do texts/data work as they should?

How long has this been an issue for? Is this location specific? 

Have you tried the SIM in a different phone to rule out any device fault? We realize this isn’t possible for everyone though it’s worth mentioning.

-Lauren

Reply


Why iD Mobile?