Question

Contacting Technical Support

  • 3 November 2023
  • 4 replies
  • 48 views
C
Rank

I have been receiving text messages saying more information is required for my technical support ticket, but no indication of where or how to go about it.

Do I have to go through live chat every time?

 

 

4 replies

andewhite
Rank
Userlevel 8
Badge +9

Probably best to use the Live Chat @CarloLandrisian. 

iD Mobile only do online help & support - there’s no telephone support helpline.

Siân
Rank
Userlevel 3
Badge +1

Hi @CarloLandrisian we can message you here if you prefer, but our Live Chat service would be quicker in this instance.

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
C
Rank

Hi @CarloLandrisian we can message you here if you prefer, but our Live Chat service would be quicker in this instance.

If you could message me here I would appreciate it. I'd rather keep it in a coherent conversation than multiple live chats.

Thanks

Kash
Rank
Userlevel 7
Badge +7

Hi @CarloLandrisian,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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