My son has managed to disable his SIM card on his phone, and is unable to to re-enable it as we have no online access to his account as I have forgotten which email address it is registered against. I have tried to reset the account email, however this uses two factor authentication, which sends a text to his phone, which we can’t access. I went in store to Currys, however they couldn’t help; no access to details(?). I was going to buy another SIM, but would need to request a PAC, which again requires a working SIM. Is there any way to re-enable his SIM or account?
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Kash
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