Question

End of contract

  • 15 January 2024
  • 2 replies
  • 10 views

My contract has come to an end and i have upgraded to SIM only but my next payment is for a full months payment , as i have already paid 24 full months why would this happen if i have upgraded to £8 a month sim only ?

 


2 replies

Userlevel 8
Badge +9

Have you purchased a new connection, instead of upgrading to a SIM only basis, @Peter Lowthian

Do you now have more than one DD going out to iD Mobile?

 

Userlevel 7
Badge +7

Hi @Peter Lowthian,

Welcome to the Community!

As @andewhite asked, did you definitely upgrade?

If the bill is already generated it won’t change but you should see a credit on your next bill.

If the bill hasn’t been generated yet I would advise waiting.

 

Kash

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