Question

Error 'Oops your payment was unsuccessful' still not solved

  • 24 January 2024
  • 1 reply
  • 23 views
MandyMandy
Rank

Hi, I have been on 3 chats with ID mobile regarding a technical issue where the site is not recognising my card as existing.

 

I have checked that payments to ID mobile have not been blocked by nationwide. I have checked that all the card details are correct. And an ID mobile assistant said they had raised the issue with technical service and that it should be a fixed issue in 48 hours. However this issue is still continuing.

 

Could somebody please help me solve this issue as my services have now been blocked and I am considering requesting a pac code as I am unable to use the device.

1 reply

Tom
Rank
Userlevel 7
Badge +4

Hi @MandyMandy 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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