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faulty battery

  • 21 April 2024
  • 2 replies
  • 35 views

Hi there I have had a iPhone 13 on contract from your company about 4 months ago and I haven’t insured it, last week I pulled my phone out my pocket at work as my pocket felt hot and the battery had started to expand it was that hot i couldn’t touch it but since then the battery has expanded that much it Has basically pushed the screen out that much it had cracked the screen and the phone is unusable and unsafe and I feel this may be due to a faulty battery installed in my iPhone I can no longer keep the phone in my home as I’m scared of it catching on fire is there anything yourselves or apple can do for me as I like my iPhone but I’m not happy about the quality of my product, kind regards Aiden 

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Best answer by andewhite 22 April 2024, 11:39

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Userlevel 8
Badge +9

A 12-month Apple warranty coveris your iPhone 13, from the date of purchase, @Aiden McPherson

Contact Apple UK, or visit any Currys store to discuss a repair. 

Userlevel 7
Badge +7

Hi @Aiden McPherson,

Welcome to the Community!

It looks like @andewhite has answered your query.

If you require further assistance, please get back to us here.

 

Kash

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