So my husband upgraded our daughters contract nearly a month ago and we have not recieved the phone yet as it has gone missing from dpd. I am just really upset as no one has been helpful in any kind of way to resolve this quickly and now my daughter is going to be without her present on christmas day. Has anyone else had this problem?
Userlevel 4
Make contact with iD via their CHAT page, or Direct Message on social media.
We have been in touch with them but they are not acting very swiftly
Userlevel 7
+4
Hi
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I’m sorry to hear this, if you’ve messaged on Live Chat or social media that’ll be the fastest way to get support, an investigation with DPD may take some time, we appreciate your patience.
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Please continue contact via your chosen channel.
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Tom
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