I have to flight out to Europe in a few days, my contract ended in the 5th of January but I had forgotten about this and still paid £10 to ID mobile, thinking my data and calls will just renew as normal, but it didn’t. I want to keep my contract with ID how do I do this? And I either needed to be refunded the money or the contract needs to be renewed. I find the ID app very confusing to read and don’t understand how things work with this network
Userlevel 8
+9
Your iD contract won’t end unless you cancel it by giving 30-days notice, or you get a PAC and switch to another service provider,
Did you cancel your direct debit?
Userlevel 1
I didn’t give any notice, it was pay as you go. I couldn’t set up a direct debit since I have a Visa card and ID don’t accept it. So I was transferring to my sisters account and paying monthly by her card this way. I’ve done the same for this month, payed the bill, but calls, texts nor data is working
Userlevel 8
+9
Perhaps try restarting your phone, and talk to iD customer service using the iD online Live Chat,
The advisors work until 6pm at weekends (8pm on weekdays).
Userlevel 1
Perfect I will try that thank you
Reply
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with Facebookor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Why iD
Mobile?
- Data Rollover
- Bill Capping
- Roaming
- Find out more